ege seramik | ceramic, tile, tiles, decor, granite, wall tiles, floor tiles, glazed porcelain, listello, medallion, kitchen, ceramic tiles for kitchen , mosaic, decoration, alteration, production , factory

EGE SERAM�K SAN VE T�C. A.� CUSTOMER PLEASURE SURVEY

Dear Customer,

The objective of this questionannaire is to specify the level of your satisfaction with our copmanies products and services. Your evaluation will enable us to identify our weaknesses /strengths and take the necessary steps for improvement.

Thanking you in advance for your time and support by filling out the below questionnaire,

We remain with,

Best regards,

Ege Seramik San. ve Tic. A.�.

Thank you
Ege Seramik San. ve Tic. A.Ş

“Quality, according to the accurate estimate of future expectations of customers are the innovative.”

Dr. W.E. Deming

CUSTOMER INFO

Customer Name
Phone / Fax Number:
E-mail / Web Address
Date

QUALITY OF PRODUCT
1- 1- Actual product dimensions are matching with the information given on the boxes.
2- Products of the same box are harmonious in color and tone.
3- Products have deformation � curvature defects.
4- Products have stains on the surface.
5-Products have scratches on the surface.
6- The same level of product quality is maintained in each shipment I receive.
7- The level of product quality is improved in each shipment I receive.
8-Wall, Floor and decor combinations are matching in color and design.
9-I know how to read the data on the product labels.( Annex-1)
10-Data given on the product labels are satifactory.
11- I know how to read product information printed on the boxes.
12- Product information printed on the boxes are satisfactory.

QUALITY OF DESIGN
1- ES product range is satisfactory.
2 -Colour variety within the product range is satifactory
3- Size variety within the product range is satifactory
4- Product porfolio embodies a variety of designs appealing to different tastes.
5- Product portfolio reflects new trends.
6- Product portfolio is constantly renewed.

QUALITY OF EMPLOYEE AND SERVICE
1- I can reach an ES employee easily whenever I need.
2- I get feedback on my claims within an acceptable time period.
3- I get feedback on my requirements within an acceptable time period.
4- ES employees find suitable solutions to my problems.
5- ES sales personel have the adequate level of knowledge to meet requirements.
6- Es personel evaluates customers claims aiming customer satisfaction.
7- Evaluation results of customer claims are satisfactory.
8- Directions of use information supplied for the products is satisfactory.
9- Directions of transportation information supplied for the products is satisfactory.
10- Trainings given by ES are satisfactory.
11- I visit Ege Seramik web site.
12- The technical product information given on the web site is satisfactory.
13- Complaints sent through the web site are always replied to.
14- Comments and suggestions sent throught web site are always taken into considertaion.
15- I get to know new products through catalogues.
16- I get to know new products through the web site.
17- I get to know new products through fairs.
18- I get to know new products through sample boards.
19-Promotional activities for ES products are satisfactory.
20- I can follow the changes and improvements of ES easily.

PROCESS OF SUPPLY
1- Orders are shipped on time.
2- Orders are delivered exactly as ordered.
3- Sometimes another product is shipped instead of the one I ordered.
4- Sample requested are delivered on time.
5-Sample requests are delivered correct and complete.
6- Sample boards are delivered on time.

QUOTATION AND IMAGE OF BRAND
1- ES is a reliable company.
2- ES products have high sales potential.
3- ES products are preferred more than the other brands
4- ES brand image is a main factor effecting purchasing decision.
5- ES products will have sales potential as long as the current quality level is maintained. .
6- ES products are purchased upon recommendation.
7- ES products are inexpensive compared to other brands.
8- Any other brand at discount is preferred to ES products.
9- ES makes more promotional campaigns than other brands..

Your opinions,offers and advices for the quality of products and services that are represented by Ege Seramik San ve Tic A.�